Help routes, order words and short answers for Tigbuy buyers

Most questions about the service charge have a short answer and a help article behind it. This page collects both, with the ways to reach a person at Tigbuy when an order needs one.

Reaching Tigbuy when an order needs a person

Live chat from the Contact us page, which says “9am to 6pm” without naming a time zone.
Email to [email protected], the address on the Contact page and in most help articles.
Order messages inside My tigbuy, which is where colour and size changes and return requests go.
Discord, through the server Tigbuy links in its footer: discord.gg/dtQSvGTUjT.

For anything about a charge on a specific request, email or an order message leaves a written record. Quote the help article number when you ask; it saves a round of explanation.

Four contact routes: live chat with stated hours, email address, order messages in My tigbuy, Discord server — Routes listed on Tigbuy’s own pages, 17 October 2026.

Order words used on this site

This glossary covers the words the fee pages lean on. Two of them, delivery request and warehouse week, are our labels for things Tigbuy names in several ways.

Arrived: The order status that means an item is in Tigbuy’s warehouse. It opens the delivery request and starts the warehouse week.
Delivery request: Our name for submitting warehouse items to ship. Tigbuy also says submit to ship, submit delivery or waybill. The service charge is taken here.
China freight: The seller’s postage to the warehouse. Half of the service charge base.
Service charge: Item price plus China freight, times 10%, or 8%, 7% or 6% on a member level (help 58).
Member rate: The percentage your level pays, read when you submit a request.
Coupon: Set against the service charge. One per delivery request; any value above the charge is not refunded.
Warehouse week: Our name for the seven days after Arrived, when no-reason returns are accepted.
QC: Quality check: the warehouse’s general look at an item on arrival, and the photos it may send.
GL and RL: Buyer-thread shorthand. GL means you are happy for an item to ship after seeing its photos; RL means you want it sent back.
Ship for Me: You buy the goods yourself and Tigbuy only forwards them. No service charge.
Fill & Buy: The form for ordering by hand: you supply the link, a title, photos, the price and the domestic postage.
secure Plan: Tigbuy’s optional parcel cover, priced at a share of the insured value and chosen at the request.

Glossary card linking Arrived, delivery request, China freight, service charge and coupon in the order they occur — Five of the glossary words in the order an order meets them.

Short answers about the charge

These are the frequently asked points about Tigbuy’s service charge, each answered from a help article. Open a question to read the answer.

Why was no service charge taken when I paid for my order?

Because Tigbuy takes it later. Help 5 moves it to the moment arrived items are sent for shipping.

What exactly is the percentage worked out on?

The item price plus the China freight. International freight, cover and packing are outside it (help 58).

If I reach Gold next week, which rate does a request today use?

Today’s. The charge is worked out at the request, so the level on your account when you submit is the one used. That is our reading of help 5.

Can one parcel carry two coupons?

No. One coupon per delivery request (help 85), and any coupon value above the charge is not refunded.

Is an item I send back in the warehouse week charged?

It never reaches a request, so no charge is worked out on it. Tigbuy does not state this in one sentence; it follows from help 5.

Does Ship for Me have a service charge?

No. Help 27 says Ship for Me has no service fee.

Why does help 17 not mention the charge?

It appears to be an older page. Help 58 carries the formula and matches the other language copies.

Is my parcel insured by default?

No line in our 17 October 2026 check came with cover included. The secure Plan is chosen at the request.

Map of the eight short answers grouped by the help article that supports each: help 5, 58, 85, 27, 17 and 43 — Every answer here rests on a numbered help article.

Community channels and how we treat them

Tigbuy runs a Discord server linked from its site footer, and Tigbuy orders turn up in threads on Reddit, in YouTube haul videos and on TikTok. These are useful for seeing what an item looks like on a person. They are not where we take facts from.

We do not quote community posts, ratings or member counts on this site. Posts can be old, and some agents reward buyers for posting about them, which makes any single post hard to weigh. When a thread mentions a rule about fees, check it against the help article number before acting on it, and look at the date on the post.

Card listing community channels with the rule this site applies: no quoted posts or ratings, check rules against help article numbers — Where buyers talk, and how this site uses it.

When an order goes sideways

Wrong colour or size, seller not yet shipped: message through My tigbuy.
Item faulty or wrong at the warehouse, within seven days of Arrived: request a return without giving a reason, in the order message (help 46).
Past seven days: Tigbuy can only negotiate with the seller.
Problem in the delivered parcel: email within 72 hours with the package label photo and unboxing video (help 29, help 41).
Parcel returned to Tigbuy: see help 78 on free re-sending after a Chinese customs return.
Unused balance: request a refund online within two months of the top-up (help 84).

If something goes wrong with a figure on this site rather than with an order, write to [email protected].

Routing chart from six common problems to the matching Tigbuy route: order message, warehouse return, seller negotiation, email, re-send, refund — Six problems, six routes.